Says Mark: “We listen closely to what the customer wants, but we also want to offer a fresh perspective if needed. Cost savings, fuel consumption, emissions and noise were important factors. We’ve come up with a great balance for Neil and proven the new equipment is excellent on fuel. We supplied Doosan and a low cost Tailift, which Neil was surprised to see the
dramatic differences in fuel usage (“a real eye‐opener” he says). Neil believes good support and honesty are critical in business relationships, which is why Windsor, which has itself spent a great deal of time focusing on providing customers with exceptional service and support, was the ideal match.
“Mark buys into it, he gets involved and we have meetings planned in over the next 10‐12 months to review fleet usage. We appreciate the regular updates and the personal style of account management. If you work together, life is a lot easier, and Windsor and Mark have proven that.” says Neil.
In busier months, the baler, producing packs of equine, poultry and cattle bedding, can be running round the clock. As well as loading the finished packs, the five‐strong fleet of forklifts are there for loading up to eight vehicles a day, engineering work and handling raw materials.