A supplier of caravan and motorhome parts based in Grimsby has reached new heights with a helping hand from the Immingham branch of Windsor Materials Handling.
Established in Grimsby in 1992, Magnum Motorhomes & Caravan Supplies is a family run business specialising in building materials and accessories for caravans and motorhomes. Operating from a facility working as both a warehouse and a customer-facing retail environment, the business needed a new way to retrieve stock from the high racking.
Previously using ladders to access the out of reach and bulky items, Magnum managing director, Ken Carter approached Windsor Materials Handling for advice on the best form of equipment to serve the busy wholesaler-style shop.
“With up to ten customers browsing the aisles at once, Magnum needed a compact solution to ensure optimum safety and space to walk around,” said Windsor sales manager Steve Austin. “After taking multiple factors into consideration, I recommended a JLG Toucan Duo vertical mast lift.”
The compact dimensions and low stowed height of the Toucan Duo allow access to confined space areas, while the six-metre working height, 130kg platform capacity and great turning circle make it ideal for the application at Magnum Motorhomes.
“When Steve first recommended the Toucan Duo, we were sceptical because it was only available brand new, but when we trialled the piece of equipment we knew it would have to stay,” said Magnum managing director, Ken Carter. “We reallocated a few of our stock locations to ensure it had a clear path to all the high racking. The machine has revolutionised our day-to-day operation, it’s extremely rare we ever get the ladders out now!”
Magnum was founded when Ken Carter, after years of building caravans for Abbey Caravans, decided to begin 
building his own motorhomes and selling surplus caravan parts. Since then, the business has manufactured all types of conversions, from coach-built to panel vans, race units and even a 52-seater coach. More recently, Magnum has become well-known for being one of the UK’s largest stockists of building materials and accessories for caravans and motorhomes.
Windsor’s Immingham branch is based just a 15-minute drive from Magnum’s store, meaning the business also receives a fast response when advice or an engineer is needed – especially beneficial during busy times.
“We supply to trade, public and DIY enthusiasts,” continued Ken Carter. “While we do get especially busy during spring when we start to experience more sunny days, we are also busy throughout winter with customers aiming to get their motorhome ready for the warmer months.”
Ken believes introducing the JLG Toucan Duo to his shop has sped up the order fulfilment process, as workers can retrieve items at any level with simplicity. Magnum employee Tom was especially pleased with the new equipment. “It does exactly what it says on the tin, I don’t know how we managed without it! It’s firm, stable and you feel safe on it. It is a magic bit of kit and I’m really surprised at how well it works in small spaces.”
Now in its 10th year of providing access equipment as part of its first-class portfolio of services, Windsor is a unique player in the materials handling and access industry, having remained independent throughout its 40 years of operation. Ken Carter concludes: “I can’t fault Windsor at all, they have provided a great service. The engineers are flexible and Steve is always on hand whenever we need advice.”
With the number of distribution centres rising thanks to the growing popularity of internet shopping, the use of forklifts is becoming more common, meaning added risk for forklift-related accidents. As demand rises, businesses take on more temporary workers, making warehouses busier and increasing the risk of accidents further.
To help reduce the risk involved with driving forklifts, Immingham is now home to a new training centre designed specifically for courses on a wide range of materials handling equipment. The local branch of a leading materials handling supplier is offering courses to businesses and individuals from the new facility.
The new training facility, opened by Windsor Materials Handling, is dual accredited with both the Road Transport Industry Training Board (RTITB) and the Independent Training Standards Scheme and Register (ITSSAR), which are widely recognised in the industry.
Available in either the Immingham-based centre or on the customer’s own premises, accredited training will be delivered on all types of materials handling equipment including counterbalance, reach trucks, powered pallet trucks (PPT), rough terrain, scissor lifts and boom trucks. Windsor is also offering health and safety courses, including safety passport, as well as first aid training.
John Smith, the award-winning training manager who is fronting the scheme alongside senior instructor, Ian Kaminski, explains the importance of training. “There is a legal imperative here. Training is the only way for organisations to demonstrate that they have taken the necessary measures to ensure equipment is operated not only safely but correctly and in accordance with approved operating procedures. Businesses that conduct proper forklift safety training not only benefit from improved efficiency, but reduce the risk of injuries to operators and damage to equipment too.”
John and Ian’s combined history makes up over forty years of instructional experience across a wide range of industries including the engineering, food and construction sectors, as well as the petrochemical industry. “We offer training at all levels, so whether you are a business looking to offer your employees a refresher course, or an individual who is hoping to kick-start a career in materials handling with a beginners’ course, we will have a solution to fit your needs.”
The opening of the training centre is part of Windsor’s wider initiative to deliver operator training across the UK in an attempt to help control forklift accident rates. “Forklift driver safety is at the top of the agenda at Windsor,” says Stephen Burton, managing director at Windsor. “Forklifts are powerful tools, and if not used correctly, can result in damage to products, and even loss of life. Accidents are all too common and we have made it our aim to help customers to minimise their risks by providing sympathetic and professional training to operators; ultimately improving safety and efficiency in facilities across the UK.”
The name Windsor has been synonymous with materials handling and access systems since 1976, providing a first-class range of used and new forklifts for hire and sale. With 12 local branches throughout the UK, Windsor also offers servicing and parts for existing fleets.
For more details or to find out how to enrol on a course, visit www.windsor-mh.co.uk/training or contact the Immingham branch on 01469 577 777.
